Terms & Conditions B2C

12.2 The GTC proposed to the recipient of the service are made available in such a way that storage, printing, and reproduction are permitted. This is done by providing a specific link to the "General Terms and Conditions of Sale" text, through which it is possible to access the text of the GTC in a non-modifiable ".pdf" format.

13.1 With specific reference to the information regarding the submission of the ORDER, pursuant to Article 13 of Legislative Decree 70/2003, together with the confirmation of receipt of the order, the following information will be provided:

   i.a summary of the general and specific conditions applicable to the contract (this will be done by attaching a link to the text of the accepted GTC in a non-modifiable .pdf format to the email),

   ii.information regarding the essential characteristics of the PRODUCTS and detailed indication of the price, payment methods,

   iii.indication of the right of withdrawal provided in the GTC along with the related conditions and methods of exercise, or exclusions,

   iv.indication of delivery costs and applicable taxes specified in the ORDER FORM,

   v.in case bank transfer has been chosen as the payment method, instructions for making the payment will be provided.

14.1 The informative obligations concerning what is indicated by Article 49, para. 1 Consumer Code are fulfilled in Article 9 GTC.

14.2 The GTC are made available in a non-modifiable .pdf format before the submission of the ORDER FORM through a specific link that allows consultation, saving, and printing.

14.3 Since the CONTRACT is concluded electronically and the CONSUMER is obliged to pay the consideration calculated based on the chosen PRODUCTS, in addition to taxes and shipping costs, the information referred to in Article 49, para. 1, lett. a) and e) are indicated in Article 6.3 GTC and, in any case, in the ORDER FORM, viewable before its final approval and subsequent submission to the COMPANY.

14.4 The payment methods accepted by the COMPANY and the billing methods are indicated in Article 16 GTC.

14.5 Pursuant to Article 51, para. 7 Consumer Code, the COMPANY provides the CONSUMER with confirmation of the CONTRACT by sending a specific email.

15.1 Orders will be processed with different timing, depending on the payment method chosen by the CONSUMER, as provided for in Article 16.

15.2 In case the CONSUMER has chosen the methods indicated in point i. of Article 16.2, the order will be processed as soon as the transaction is authorized, resulting in the crediting of the amount due.

15.3 In case the CONSUMER has chosen the methods indicated in point ii. of Article 16.2, regardless of sending a copy of the bank transfer order, the order will be processed as soon as the entire amount is credited to the COMPANY's bank account. In case of partial payment, the order will not be processed until the full payment of the amount due.

15.4 In exceptional cases, regardless of what is indicated in Articles 15.2 and 15.3, it is possible that once the order has been processed, some or all PRODUCTS may not be available in stock.

15.5In such cases, the COMPANY will inform the CUSTOMER, also indicating the indicative shipping times. If this term exceeds 30 (thirty) days from the date of sending the order, the CUSTOMER, without prejudice to the possibility of exercising the right of withdrawal in relation to the entire order in accordance with Articles 19 and following, may withdraw within 14 (fourteen) days from receiving the communication mentioned in the preceding paragraph, limited to the unavailable products, by sending a specific written communication to the COMPANY. The provisions of Articles 19 and following apply, as far as applicable and compatible.

15.6 In case the CUSTOMER promptly exercises the right of withdrawal limited to the unavailable products, the COMPANY reserves the right to:

   i.issue a discount voucher in favor of the CUSTOMER equal to the amount spent on the unavailable products, which must be used by the CUSTOMER within 6 (six) months from the date of purchase;

   ii.refund the amount paid by the CUSTOMER for the unavailable products unless the CUSTOMER has expressly requested the refund in the communication referred to in Article 15.5, last paragraph.

16.1 Payments are managed through platforms that ensure the highest security standards (such as Gestpay or similar), protecting against the risk of fraud by using appropriate protocols (e.g., 3D Secure).

16.2 The payment methods accepted by the COMPANY are:

i.credit card, prepaid card, PayPal account,

ii.bank transfer.

16.3 In the case referred to in Article 16.2.i, payment will be managed through the intermediary's platform. The CLIENT's payment data will not be communicated to the COMPANY in any way. Payment will be deemed successful only upon authorization by the intermediary and subsequent actual crediting of the entire amount due.

16.4 In the case referred to in Article 16.2.ii, the CONSUMER must proceed to make the bank transfer, following the instructions that will be contained in the order confirmation email. Once the bank transfer is made and subject to the definitive crediting of the entire amount, the CONSUMER must send a copy of the bank transfer order to the COMPANY, for the purpose of expediting the related administrative operations.

16.5 Simultaneously with the issuance of the shipping documents, the COMPANY will issue the relevant tax document, which will be sent in advance via email in non-modifiable .pdf format, if requested by the CUSTOMER and sent in paper format together with the PRODUCT. In any case, it should be noted that this document must be considered an analog document and, as such, must be printed and retained. This document will serve as proof of purchase for warranty purposes, without prejudice to what is provided by law and the GTC.

If the CUSTOMER is based in Italy, the regulations relating to electronic invoicing will apply.

16.6 Any request for a document indicating VAT or similar value will automatically imply the inapplicability of the GTC, as it must be considered that the purchase was not made for purposes unrelated to business activity.

23.1 The right of withdrawal referred to in Art. 19 is excluded in cases expressly provided by law, to which reference is made. By way of example, the right of withdrawal is excluded in relation to:

i.the supply of goods made to measure or clearly personalized;

ii.the supply of goods that are likely to deteriorate or expire rapidly;

iii.the supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery;

iv. the supply of goods which, after delivery, are inseparably mixed with other goods by their nature.

24.1 The PRODUCTS are sent via the COMPANY's trusted courier, with the methods, timings, and costs described on the CART viewing page.

24.2 Delivery times vary depending on the destination and the chosen method. The shipment (meaning the delivery of the package containing the PRODUCTS to the carrier) will be notified by email to the address provided during registration. The COMPANY will report the information provided by the carrier in the Customer's Reserved Area in relation to each ORDER.

24.3 Delivery costs vary depending on the destination, chosen method, timing (where possible), and the weight of the package.

24.4 Unless otherwise indicated by the COMPANY before the conclusion of the CONTRACT, transportation costs are charged according to the shipping rates in effect at the time of the ORDER, as published on the CART viewing page.

24.5 For all purposes, delivery is considered completed when the PRODUCTS are made available to the CLIENT at the address provided during registration.

24.6 If it was not possible to deliver the PRODUCTS, for reasons not attributable to the carrier or the COMPANY, the package will be held by the courier for a period of 3 (three) working days. The carrier will immediately notify the COMPANY of the failed delivery, leaving the CLIENT, as much as possible, information on the possibilities, methods, and timing for collection. The COMPANY may further notify the CLIENT – to the email address provided during registration – that the delivery was unsuccessful and that the package is available for collection at the courier's warehouses, providing the relevant instructions, timings, methods, and terms for collection. The CLIENT must promptly arrange to collect the PRODUCTS at their own expense, respecting the indicated timings and methods. The package will remain available to the CLIENT free of charge at the courier's warehouses for the aforementioned 3 (three) days from the notified failed delivery. If this period expires without collection, the package will be returned to the COMPANY, which will settle the charges with the courier, assess the condition of the goods, especially perishable items, and notify the CLIENT by email. In this case, the CONTRACT will be considered automatically terminated due to the CLIENT's fault.

24.7 The COMPANY will then refund the amount paid by the CLIENT, net of any charges incurred as provided in Art. 24.6, without prejudice to the right to claim damages. The amount will be refunded, as far as possible, within 30 (thirty) working days from the communication referred to in Art. 24.6, last paragraph.

24.8 Without prejudice to the right to claim greater damages, in the case provided in Art. 24.6, the COMPANY reserves the right to apply a penalty to the CLIENT, equal to 25% (twenty-five percent) of the remaining amount, up to a maximum of Euro 30.00 (thirty/00) as reimbursement for handling costs. The penalty will be automatically deducted from the amount to be refunded as provided in Art. 24.7.

24.9 Upon receipt of the package from the carrier, the CLIENT – or the person possibly authorized by them – must immediately check the condition of the packaging and its integrity. If any damages or other situations that require a complaint are found, to allow the COMPANY to assert its rights against the carrier, a formal and specific written complaint must be immediately raised with the carrier and signed, and timely written communication must be sent to the COMPANY via PEC or registered mail within the essential term of 2 (two) days from delivery. The complaint must include references to the ORDER and a description of the complaint's subject. In the communication to the COMPANY, the CLIENT must also provide references to the ORDER FORM and the payment document, attaching copies of the relevant documents and a photo of the packaging.

24.10 If the provisions of Art. 23.9 are not complied with, the CLIENT cannot contest with the COMPANY the subject of the complaint or any defects, tampering, or damages found on the PRODUCTS contained in the packaging or on the packaging itself. Furthermore, the COMPANY reserves the right to hold the CLIENT fully responsible for any detrimental consequences resulting from the inability to contest the damages with the carrier due to the CLIENT's failure to timely and correctly raise the complaint as provided in Art. 23.9.

24.11 If, upon opening the packaging, the CLIENT finds accidental damage to the packaging containing the PRODUCTS, they must promptly notify the COMPANY and in any case within the essential term of 2 (two) days from delivery, via email to: info@formulatorsampleshop.eu, providing:

i.order references and the tax document confirming payment,

ii.the code of the PRODUCT contained in the damaged packaging,

iii.a brief description of the detected damage, attaching photos of the packaging and PRODUCTS.

24.12 The COMPANY will contact the CLIENT to resolve the matter. Late-reported complaints will not be accepted.

26.1 The COMPANY can never be held responsible for any consequences suffered by the CLIENT or third parties due to the total or partial non-performance by third parties (e.g., the manufacturers or suppliers of the PRODUCTS) or the cancellation of orders placed by the CLIENT.

26.2 The COMPANY can never be held liable for damages to the CLIENT, third parties, animals, or things belonging to the CLIENT or third parties, caused by the use of the PRODUCTS, or their improper use (reckless, non-compliant, or negligent).

26.3 The CLIENT must strictly observe the instructions provided on the packaging, leaflets, technical data sheets, and safety sheets, paying particular attention to safety standards, storage instructions, product expiration dates, and the diligence and competence required for the use of the PRODUCTS.

26.4 Without prejudice to the CLIENT's duty to inform themselves and their competence and experience, if in doubt about how to use or store the product, they should immediately contact customer service via phone (+39 02 90278641) or email (info@FormulatorSampleShop.eu).

26.5 Subject to the possible application of mandatory rules, with regard to fulfilled orders, the COMPANY's liability ends at the moment of delivery of the goods in the order to the carrier.

26.6 It is the CLIENT's responsibility to collect the goods as soon as possible. The CLIENT assumes all responsibility for providing incorrect, insufficient, or unobserved delivery instructions. In the case of theft, loss, or damage to the goods due to the CLIENT's proven non-compliance, they will assume full responsibility towards the COMPANY.

27.1 Without prejudice to what is provided in the General Conditions of Sale (CGV), if the CLIENT wishes to file a complaint or needs assistance, they should write directly to the COMPANY using the contact details provided on the "Contact" page of the WEBSITE.

27.2 The COMPANY will acknowledge receipt of the complaint, confirm it to the CLIENT, and take steps to resolve it as soon as possible.

27.3 The possibility of filing a complaint and managing it does not automatically imply any liability or obligation on the part of the COMPANY, nor does it negate any specific rules provided by the applicable legal system that impose on the CONSUMER certain methods and timing to assert any potential liability of the COMPANY.