FAQs

Find quick answers to your questions below...

Online Shopping
I have just confirmed my order, can I add other items to it?
Will I be charged VAT?
How can I check the status of my order?
When will I receive confirmation that my order was successful?
When will I receive confirmation that my order is on its way to me?
My order never arrived.
When will my backorder arrive?
Can I place my order over the phone?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Returns
How much is my shipping?
Can I amend my order?
How long will my order take to reach me?
Payment
Do you accept PayPal?
Is PayPal safe?
Why hasn't my card payment gone through?
Pricing and Billing
At what stage is payment taken from my card?
I need a copy of my receipt/invoice.
I have a question on my charges.
Buyer's Guide
How do I find my product?
Can you provide formulation guidelines?
I don't have a registered business, can I still purchase from Formulator Sample Shop?
Additional Support
May I obtain a Certificate of Analysis and additional documentation for the ingredients I order?
How may I reach Customer Service?
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