We've Got Your Answers!
Welcome to our FAQ section! Got a burning question? Browse through and find quick, easy answers to all the things you’ve been wondering about. If we haven’t answered it yet, don’t hesitate to ask – we’re here to help!
Get to Know Us Better!
Formulator Sample Shop Europe is your premier e-shop for a diverse range of small-sized cosmetic ingredients, perfect for both novice and experienced formulators. We proudly serve small brands, DIY enthusiasts, cosmetic developers, and contract manufacturers with our low minimum order quantities, offering high-quality ingredients available in sizes from 50g to 5kg.
We prioritize ethically sourcing raw materials, focusing on environmental
responsibility, and reducing waste throughout our operations. Our team ensures that our ingredients are produced with care for both nature and humanity. We partner with suppliers who share this commitment, and we continuously seek to promote sustainability within our community.
If you're interested in business partnerships or collaboration opportunities with us, feel free to contact us at info@formulatorsampleshop.eu. We’d love to discuss potential opportunities and explore how we can work together!
What sets Formulator Sample Shop Europe apart from other suppliers is our unwavering commitment to accessibility and support for small brands and individual formulators. We specialize in offering high-quality, small-sized cosmetic ingredients, allowing customers to experiment and create without the burden of large minimum order quantities.
We provide personalized assistance, including formulation guidelines and resources, to help our customers bring their unique ideas to life.
With transparent communication and a community-focused approach, we create a welcoming environment for both novice and experienced formulators, fostering collaboration and innovation in the beauty industry.
Yes, we can help with custom formulations under project approval, feasibility, and pricing. Here’s an overview of our options:
Turnkey Formulation:
This includes a ready-made formula from our existing catalog, where development and testing have already been completed. It’s a quick and cost-effective solution.
Custom Formulation:
This service involves creating a formula tailored to your specific needs. Ideal
for clients with unique requirements or preferences, it ensures a product made just for you.
For more details or to start a project, please contact us at development@formulatorsampleshop.eu with your project specifics.
Our customer service hours are 9AM – 5PM CET, Monday to Friday.
Your Online Shopping Experience
Once your order is confirmed, additional items can’t be added. However, feel free to place a new order for any other items you need. If you have an urgent request, don’t hesitate to contact us, and we’ll do our best to assist you!
Yes, all prices on our website include VAT where applicable. However, if you're an EU-based company with a valid VAT number, you may be eligible for VAT exemption. Our customer service team will manually verify your VAT number to confirm eligibility after you create your account.
You can easily check your order status by logging into your account. Just head to your order history or account dashboard, and you’ll find the latest updates on your order. If you run into any issues or can’t find what
you’re looking for, feel free to reach out to us — we're here to help!
Once you place your order, you’ll receive an email confirmation right away! After your payment is processed and your items are on their way, we’ll send you shipping confirmation to let you know your order has left our warehouse. If you don’t see these emails or have any questions, don’t hesitate to contact our customer service team.
If your order hasn't arrived, start by checking your order status by logging into your account and viewing your order history. If it shows as "Delivered" but you still haven't received your package, please reach out to our Customer Service team. We'll look into the issue and help you get it sorted out as quickly as possible!
Please Note: Our priority is to offer products that are consistently freshly crafted. You can expect to receive your order within a maximum of 15 business days, depending on stock availability.
Orders can only be placed online. This makes it easier and more convenient for you to manage your purchases. You can track your order status, view your order history, and update your details all in one place. Plus, our streamlined checkout process ensures instant order confirmation. If you need any help while ordering online, our customer service team is always available to assist you.
We do not require a minimum volume amount for most orders. However, due to Brexit regulations, there is now a minimum order quantity (MOQ) requirement of €150, inclusive of taxes, for UK private customers. If you have any questions or need further information, please feel free to reach out to our customer service team.
The ingredients listed on our US website may not always be available on our European site, as we focus on offering products tailored to the European market. If you’re interested in an ingredient from the US site, feel free to contact us. For inquiries related to products in the US or Canada, we suggest visiting formulatorsampleshop.com.
Your Account, Your Control!
Getting started is easy! Just find the "Login" or "Account" option on our site, click on "Sign Up" or "Create Account," and follow the prompts. Your information is kept safe and private—we never sell your data.
You can also check our step-by-step guide here.
To update your account details, log in and look for the option to edit your information. You can make changes and save updates right from your account dashboard. If you need any help, just reach out to us.
Simply click the "Forgot Password" link on the login page, and we’ll send you an email with instructions to reset it. If you don’t see the email immediately, please check your spam or junk folder. If you need further assistance, don’t hesitate to reach out to us.
Of course! You don’t need a registered business or license to shop with us. We
happily welcome individual formulators, indie brands, and DIY enthusiasts to
make purchases. Everyone is invited to explore our range of products!
All About Your Payment Options!
We offer several payment options to make your shopping experience as convenient as possible. You can pay using major credit cards, including Visa, MasterCard. We also accept PayPal for secure transactions and bank transfers for those who prefer that method.
If your card payment isn’t going through, first double-check that all details are entered accurately, including your card number, expiration date, and billing address. Make sure the billing address matches the one on your bank statement. If everything appears correct but the payment still fails, consider trying a different card. Additionally, it may be helpful to contact your bank to check for any issues with your account.
When you place an order, we request authorization from your bank for your debit or credit card. The payment is processed at the point of purchase, so the amount is charged to your card immediately upon completing the order.
Your receipt or invoice feel free to contact our Customer Service team they’ll be happy to send it your way. We're also working on making receipts downloadable directly from your account soon!
Yes, bank deposit is accepted just make sure the payment is completed within 4 days of placing your order. Please note that we only ship once payment has been received. All necessary payment details will be provided at checkout, and in your account.
No, the invoice will only be available after the order has been placed. Once your purchase is complete, you can access the invoice through your account area or via the order confirmation email. Please make sure to provide all the necessary invoicing details during checkout.
Shipping Made Simple!
Shipping costs are calculated based on your location and order details. You can view the exact shipping costs during the checkout process on our website.
IMPORTANT: Due to Brexit and new UK policies, at the moment we can not accept orders under 150€ (£135) from UK customers.All orders under 150€ (excl. shipping) will be rejected. This should be temporary and we will update you as soon as possible. Apologies for the inconvenience.
Once your order is complete, we’re unable to make changes to the items, delivery, or payment method. However, if your order hasn’t been dispatched yet, you might be able to cancel it. Please contact our Customer Service team, and we’ll be happy to assist you with your request.
If you receive a damaged or incorrect item, please contact our Customer Service team as soon as possible. Provide your order number and details about the issue, including any photos of the damage if applicable.
Our priority is to deliver products that are consistently freshly crafted. You can expect to receive your order within a maximum of 15 business days from the day we receive it. Please note that this timeframe excludes weekends, public
holidays, and depends on stock availability.
Due to the nature of cosmetic ingredients, we cannot accept returns. To ensure you’re satisfied with your purchase, we recommend starting with a 20g size to test the product. If you experience any issues with the ingredient in your formulation, please reach out to us via the contact page.
We do offer bulk purchasing options for many of our ingredients. If you’re
interested in buying larger quantities, please reach out to our customer service team at info@formulatorsampleshop.eu. We’ll be happy to discuss your needs, provide pricing, and help you find the right solution.
You can check if we ship to your country by adding items to your cart and going to the checkout page, where you'll see a list of available shipping countries. Please note that we do not ship to the USA and Canada; for those regions, visit our US website.
Due to the current geopolitical situation, DHL cannot deliver to Russia and Ukraine. Customers in these countries will need to arrange delivery through alternative courier services. Please confirm with your preferred courier about their ability to deliver safely and reliably in these areas.
Using Our Ingredients Safely!
We don’t offer free samples, but we do have a low minimum order quantity (MOQ) to make it easy for you to try our products. You can purchase a 20g quantity of any product to see if it meets your needs before committing to a larger order.
All our products are cosmetic grade and designed for external use only. They are specifically formulated for cosmetic and personal care applications, so please do not ingest them or use them for any purposes other than their intended cosmetic use. If you have specific questions or concerns, feel free to reach out to us at info@formulatorsampleshop.eu.
If you experience an allergic reaction after using one of our cosmetic ingredients, stop using the product immediately. We recommend seeking advice from a healthcare professional to assess the severity of the reaction. Since our products are cosmetic-grade ingredients, it's important to always review the ingredient list for any potential allergens and conduct a patch test before incorporating them into formulations. For more guidance or to report the issue, please contact our customer service team.
Absolutely! We’re committed to transparency and ensuring you have the resources you need for successful formulations. The following documents are available upon request:
- Safety Data Sheets (SDS)
- Certificate of Analysis (CofA)
- Certificate of Origin
- Compositional Breakdown
If you need any of these documents, just reach out to our Customer Service team at documentation@formulatorsampleshop.eu, and we’ll be happy to assist you!